RUNDISNEY HELP & SUPPORT


FAQ

The following Frequently Asked Questions have been prepared to help answer questions you may have about your next runDisney race experience.

GENERAL QUESTIONS

What is included in the registration fee?

For participant entitlements, please visit the Event tab on runDisney.com for each event category.

How do I know that I'm registered?

Once your registration has been processed, you will receive a confirmation email. You will also be able to view/manage your runDisney registration information from your runDisney profile.

Is this race walker friendly?

Yes. There is a 16 minute per mile minimum pace requirement for all runDisney races. Your time starts when you cross the start line. We suggest that you train for a 15 minute per mile pace to allow time for restroom breaks, photo opportunities, and any other unexpected delays. Please note that anyone not able to maintain the pace may be picked up at any point along the course and transported to the Family Reunion Area. For further information, please visit the Runner Info tab on runDisney.com.

Is there a pacing requirement for the race?

Yes. Please visit the Pacing Requirements section found within the Runner Info page for details regarding pacing requirements for each event weekend race.

What happens if I can't keep up with the pacing requirement?

Anyone not able to maintain the pace may be picked up and transported to the finish at any point along the course.

Does my race registration include entry into the park?

Theme park tickets must be purchased separately from your race registration. Tickets can be purchased by calling 407-WDW-IRUN.

Do I need to purchase a theme park ticket to participate in the race?

A theme park ticket is not needed to participate in a runDisney race.

What is included on my personalized bib?

Personalized bibs are provided to all runners that register prior to the Proof of Time deadline, which can be found in runDisney.com. The first name provided during the registration process will be printed, along with your runner tracking number, on your bib. Please know, we are unable to print nicknames or aliases on bibs.

What is my bib number or corral placement?

Corral placement is based on each individual's anticipated finish time provided during registration for the 5K or the 10K and on the anticipated finish time or proof of time provided for Half Marathons and the Walt Disney World® Marathon. Bib numbers will be available on your event waiver approximately two weeks prior to the event. For our Half Marathon and Marathon events, waivers and the Corral Assignment Chart with corresponding bib numbers will be listed on the Runner Info tab of runDisney.com. Regrettably, we do not provide this information pre-arrival for our 5K or 10K events.

What do I need to bring with me to pick up my bib?

Download and complete your personalized race waiver online (available approximately two weeks prior to the event). You must have a valid ID in order to pick up your race bib (driver's license, passport, Military ID, Government issued ID).

Who can pick up my race bib?

Participants are required to pick up their own packets during Expo hours. Individuals are not permitted to pick up participant packets on behalf of other adults for safety reasons. Parents or legal guardians will sign a minor participant's waiver and pick up the packet with their own ID. The payer or the registrant may pick up ChEAR Squad packets.

Are costumes allowed in runDisney races?

Yes, however, costumes cannot interfere with the safety of you or other runners.

Can I use headphones while racing?

Headphones can be worn but are discouraged due to audio messages played throughout the course to ensure the safety of all runners.

Are there any other restrictions I should know about?

Yes, additional restrictions may apply on an event-by-event basis. Please review the "Safety" information in the Runner Information page of the event you are interested in.

Will the race be cancelled or postponed due to weather?

All runDisney races will be held rain or shine, except in the case of lightning.

Can I get a refund on my race entry?

Entry fees for runDisney are non-refundable.

Can I transfer my registration to another person or another event if needed?

All races are non-transferable between individuals or between event weekends. Race entries/bibs are not transferable from one guest to another.

Is transportation provided?

Participants staying at a host hotel, which includes all Walt Disney World® Resort hotels, should use event transportation to travel to all weekend events. Any guests opting to stay at a resort that is not a host hotel must provide their own transportation to events during the weekend. The Walt Disney World Swan and Dolphin Hotels and Shades of Green will also provide transportation to all weekend events. Please visit the Plan tab of runDisney.com for transportation options and schedules, as well as recommended driving directions and road closures.

Are there early registration opportunities?

Yes! For the following groups below there could be early registration opportunities available prior to the official registration opening date for each race weekend for the following:
Walt Disney World® Annual Passholders
Disneyland® Annual Passholders
Disney Vacation Club Members
Golden Oak Residents
Please visit those websites for more information and sale dates.

How do I print my Finisher Certificate?

Finisher certificates may be viewed at http://rundisney.events/. Here you will be able to select your race as well as print your certificate. Please note that finisher certificates are only available for one year after the event.



DISNEY ACCOUNT

I don't have a Disney account, what can I do?

All runDisney events will now require guests to have a valid Disney account. You can create a Disney account directly from the registration form or runDisney.com.

How do I get into my Disney account if I forget my login?

From the Disney account login page there is a "Forgot username or password" link underneath the sign in button. Simply click on the link of the one you have forgotten and follow the instructions.

I logged in to my Disney account and I do not have any upcoming events?

This just means that you are not yet registered for any runDisney events. Once you login you will see the options to register for any upcoming events. Once you are registered for an event, you will be able to manage your registration from your Disney account. If you believe you were registered for an event but it is not appearing when you login, please contact technical support at 407-WDW-IRUN (407-939-4786), Option 3.

What will happen to my past runDisney registration in Active?

You will still be able to reference your past runDisney registrations in Active.

How do I update my Disney account information?

When you are logged into your Disney account you can select the "Welcome" button in the top right corner. From here a drop down will appear. Select "My Profile" and a page will load which will allow you to edit your Disney account information such as email address, phone number, date of birth, password, name, and address.

How do I link my registration for Wine and Dine to My Disney account?

You should have received an email to link your registration. If someone else registered you, they would have received an email to link their registration as well as yours. If you registered yourself and did not receive an email to link your registration please contact technical support at 407-WDW-IRUN (407-939-4786), Option 3.

Can I use a Disney Gift Card or Disney Rewards card?

Yes! Now, you can use either a credit card, Disney Rewards card or a Disney gift card to pay for your registrations. Please keep in mind that the gift card must have sufficient balance to cover the cost of registrations, products and any donations being made.

Can I split my payment between different forms of payments?

Currently, you can only use one type of payment and it must have sufficient balance to cover the entire transaction.

Is there a processing fee on my donation?

No there is not a processing fee on donations.

I am using IE11. Why does my registration page look different on another browser?

IE11 currently does not support the rich content on the registration form. We recommend using a newer version of Internet Explorer or another browser in order to have an optimized registration experience.

How can I check my Gift Card balance?

From the runDisney registration form you can select to make payment using a gift card. Below where you enter the gift card number there is an option to check the gift card balance. Please make sure you have enough balance on the gift card to cover the total cost of the purchases in your Check Out. If not, you will not be able to process the registration and secure your spot in the event. You can also check your balance on www.disneygiftcard.com

How can I add additional money to an existing gift card via a credit card or another gift card?

If you would like to check your Disney Gift Card balance, transfer the balance, or add funds, please visit www.disneygiftcard.com to manage your card.



ACCOUNT MANAGEMENT

How do I purchase products after I am registered?

Login using your Disney account username and password. When inside your account you can select "Purchase Products." From here you can see the available products you can purchase as well as the product you have already purchased under "Your Products." If you have registered multiple people you can also select who the product is for. Once you have added the desired items to your gift bag, simply click on the gift bag and click "Checkout."

How do I submit my proof of time?

For starting corral placement, proof of time must be submitted by the participant for each individual race during registration or by Proof of Time Deadline.

Example for Wine & Dine: If proof of time is not provided by July 31, 2018, data provided is incomplete or cannot be verified, you will be placed in the last start corral. No corral changes will be made after July 31, 2018.
Past runDisney races may be used as proof of time, however they are not automatically input for your race registration.
Proof of time submissions must be made within your registration and cannot be accepted via email.
To update the proof of time for a minor only, please email disneysports@trackshack.com.
For any questions regarding proof of time, please email disneysports@trackshack.com.

If someone registered me, can I now manage my own registration?

We can help you with that. You will need to have the individual who paid for the registration send an email (and cc: second registrant who wants to manage their own registration) via the Contact Us section on runDisney.com giving permission to unlink the registrations. Please include the specific event category and participant information in the email. You will then be notified by Technical Support when complete or if they have any questions regarding the request.

How do I manage my profile? What can I change/update on my own?

You can manage your profile when logged into your Participant Account. When inside your account, you can select "Your Registrations." You can select "Edit Registration." From here you can update personal items such as name, gender, t-shirt size, address, phone number, and emergency contact. You can also opt in/out of receiving event updates and results via text. Keep in mind when editing registration information here it does not update your Disney account information. To update your Disney account information click on "My Account."

I'm inside my Participant Account and I have a question. How can I get help?

407-WDW-IRUN (407-939-4786), Option 3

Where can I opt into receiving event updates via text?

You can opt in on the registration form as well as from your Participant Account. From your Participant Account you simply go to "Your Registrations" and then select to edit your registration. From here a drop down will appear which will allow you to edit your personal information as well as to opt in/out of receiving event updates and results via text.

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