Ready, Set, Shop with the Updated runDisney Virtual Queue at Walt Disney World!
We have brought the magic of virtual queues to runDisney race participants looking to visit the official runDisney Merchandise Shop as well as shop the runDisney-themed Brooks Running shoes inside the AdventHealth Arena on the first day of the runDisney Health & Fitness Expo. Spend more time enjoying your Expo experience and visiting with Expo vendors, all while waiting in line for merchandise, virtually.
In order to use the virtual queue on day one of the runDisney Health & Fitness Expo, you’ll need to download the My Disney Experience app and ensure location services are turned on. From there:
Step 1: Open the app and navigate to the Virtual Queues section on the Welcome Screen. On the first day of the runDisney Health & Fitness Expo, Guests can request to join the virtual queue at 8:30 a.m. and 1:00pm ET. Note: Guests can only join the Virtual Queue one time per day.
Step 2: Once in this section, visit the tab labeled ESPN Wide World of Sports Complex. Select the runDisney Merchandise Shop and tap “Join Virtual Queue.”
Step 3: Select the number of Guests, up to six people total, in your shopping party. Tap “Join Virtual Queue” once more. Note: all members of your shopping party must be added to your My Disney Experience Friends & Family list prior to joining the Virtual Queue. Learn more about adding Friends & Family to your account here.
Step 4: If spots remain in the virtual queue, you’ll see a confirmation screen with an estimated wait time. Note: your estimated wait time will be based on the expo's local opening time, so don’t be alarmed if your wait appears long!
Step 5: You’ll receive a push notification directly to your mobile device when your group is ready to return. You’ll have one hour to arrive at the AdventHealth Arena after you’ve been notified. Note: Please ensure you have notifications enabled on your mobile device.
Step 6: Once you arrive, follow the signs to the check-in area and prepare to show the Cast Member the QR code you received along with your confirmation.
Product Details and Purchase Information
- The runDisney Merchandise Shop and runDisney-themed Brooks Running shoes inside the AdventHealth Arena are open to all Guests, but access during the first day will be managed exclusively through the Virtual Queue.
- Visuals of the exclusive runDisney-themed Brooks Running shoes will be displayed throughout the runDisney Health & Fitness Expo.
- The Virtual Queue gets you into the AdventHealth Arena, which allows you to experience both runDisney Merchandise Shop and runDisney-themed Brooks Running shoes inside the AdventHealth Arena.
- Once inside, you have the option to try on Brooks Running shoes prior to entering the main floor, where you may purchase runDisney Merchandise and/or runDisney-themed Brooks Running shoes.
- In the Brooks Running shoe trial area, Guests will have the opportunity to try on the same Brooks Running shoe models in generic non-Disney themed designs to ensure the best fit.
- While trial is not mandatory, it is highly recommended specifically if you are not familiar with Brooks Running shoe models, as shoe trial options are not available on the main floor of the AdventHealth Arena.
- Trial socks will be available, but we recommend bringing your own for a more comfortable and accurate fit.
- Forms will be distributed by the Brooks Running shoe trialing area to all Guests who wish to purchase any Brooks Running shoes; on this form, you’ll need to provide the following information:
- Desired style;
- Size;
- Width;
- Quantity (Please note that there will be a limit on quantities per person on the first day of the expo – one of each design per adult purchaser).
*This form is required before entering to purchase runDisney-themed Brooks Running shoes inside the AdventHealth Arena.
- Please note that only credit/debit card payments will be accepted; cash, Disney gift cards, and Magic Bands will not be accepted. Additionally, Disney Merchandise Mobile Checkout will not be available for runDisney-themed Brooks Running shoes.
- No discounts (Disney and/or Brooks) will be applicable for runDisney-themed Brooks Running shoes inside the AdventHealth Arena.
- Returns and exchanges will not be processed during the first day of the expo and will be subject to availability starting on day two.
A few additional things to note:
- Platinum and Gold Club runDisney Members do not need to join the Virtual Queue to access their early shopping windows during the first day of the Expo. Please reference the member email for additional information.
- Guests can join the virtual queue from the comfort of their hotel room or home, within approximately 45 miles from Walt Disney World property.
- To enjoy all the runDisney Health & Fitness Expo offerings, please arrive onsite when you have approximately 60 minutes remaining on your estimated wait time.
- Each member of a party enrolled in the Virtual Queue will receive a dedicated QR code to present for entry.
For more information about virtual queues, visit here for Walt Disney World Resort. Also, be sure to check out the runDisney website and the Digital Expo & Event Guide for complete details on happenings during the race weekend.
Joining the virtual queue does not grant any or immediate access to the runDisney Merchandise Shop and/or runDisney-themed Brooks Running shoes inside the AdventHealth Arena. Virtual queues are limited in capacity and subject to availability. Merchandise is subject to availability and inventory may sell out.