RUNDISNEY HELP & SUPPORT

FAQ

The following Frequently Asked Questions have been prepared to help answer questions you may have about your next runDisney race experience.

GENERAL QUESTIONS

What is included in the registration fee?

Each participant's registration includes a commemorative shirt, iGiftBag, and race bib.

How do I know that I'm registered?

Once your registration has been processed, you will receive a confirmation email from Active.com. This email will serve as your only confirmation of registration.

Can I get an additional registration confirmation emailed to me?

To receive an additional registration confirmation, visit the Registration Confirmation page. Enter the email address you used to register for the race and an additional confirmation email will be sent to you.

Is there a minimum age to register for the race?

To view the age requirements for each race, please see the Registration page.

Does my race registration include entry into the park?

Theme park tickets must be purchased separately from your race registration. Theme park tickets may be pre-purchased by calling 407-WDW-IRUN.

Do I need to purchase a theme park ticket to participate in the race?

A theme park ticket is not needed to participate in any runDisney race.

What is included on my personalized bib?

Your personalized bib will include your first name and your race number for all runDisney races.

If I am injured, pregnant or no longer able to attend the event, can I get a refund?

Entry fees are non-refundable.

Can I get a refund on my race entry?

Entry fees are non-refundable.

Is there a pacing requirement for the race?

Yes. Please visit our Pacing Requirements page for details regarding pacing requirements for each event weekend race.

Is this race walker friendly?

All runDisney races are walker friendly as long as the walker can maintain the minimum pacing requirement for the race they are participating in.

What happens if I can't keep up with the pacing requirement?

Anyone not able to maintain the pace may be picked up and transported to the finish at any point along the course.

Are you allowed to wear a costume in runDisney races?

Yes, however, your costume cannot include a face mask. Anyone seen in violation of this will be removed from the course. If your costume is questionable or offensive to others, we reserve the right to either have you change into something more appropriate or remove you from the event.

Are there any other restrictions I should know about?

Yes, additional restrictions may apply on an event-by-event basis. Please review the "Safety" information in the Runner Information page of the event you are interested in.

Can I use my iPod, MP3 player or headphones?

Headphones can be worn but are discouraged due to audio messages that are placed throughout the course to ensure your safety.

Will the race be canceled/postponed due to weather?

All runDisney races will be held rain or shine, except in the case of lightning. For the Walt Disney World® Lightning Policy, please see the Safety information of the Runners Information page of the event you are interested in.

Is bag check available for runDisney races?

Yes.

What is the Coast to Coast Race Challenge?

If you complete a half marathon distance or longer race at both the Disneyland® Resort and Walt Disney World® Resort in the SAME calendar year, then you will receive an additional medal commemorating your achievement. For more details, visit the Coast to Coast Race Challenge page.

What is the best way to contact the runDisney Team?

Members of the runDisney team are available via phone and email to answer your questions. Please allow at least 2 business days for us to return your email or phone call. Send email to disneyland.half.marathon@disneysports.com or call 407-939-iRun.

I left a message or sent an email and haven't heard back from you. What should I do?

If you have contacted us right before or right after an event or during a holiday, please expect a delayed response time. The runDisney Team who answers your calls is the same team who is busy planning your magical event! During other times of the year, if you have not heard back from us and it has been over 2 business days, please feel free to call us again.

EVENT SPECIFIC QUESTIONS

WALT DISNEY WORLD® MARATHON WEEKEND

DISNEY'S PRINCESS HALF MARATHON WEEKEND

EXPEDITION EVEREST CHALLENGE

DISNEYLAND® HALF MARATHON WEEKEND

The Twilight Zone Tower of Terror™ 10-MILER WEEKEND

DISNEY WINE & DINE HALF MARATHON WEEKEND

TINKER BELL HALF MARATHON WEEKEND

AVENGERS HALF MARATHON