RUNDISNEY HELP & SUPPORT
The following Frequently Asked Questions have been prepared to help answer questions you may have about your next runDisney race experience.
Each participant's registration includes a commemorative shirt, iGiftBag, and race bib.
Once your registration has been processed, you will receive a confirmation email from Active.com. This email will serve as your only confirmation of registration.
To receive an additional registration confirmation, visit the Registration Confirmation page. Enter the email address you used to register for the race and an additional confirmation email will be sent to you.
To view the age requirements for each race, please see the Registration page.
Theme park tickets must be purchased separately from your race registration. Theme park tickets may be pre-purchased by calling 407-WDW-IRUN.
A theme park ticket is not needed to participate in any runDisney race.
Your personalized bib will include your first name and your race number for all runDisney races.
Entry fees are non-refundable.
Entry fees are non-refundable.
Yes. Please visit our Pacing Requirements page for details regarding pacing requirements for each event weekend race.
All runDisney races are walker friendly as long as the walker can maintain the minimum pacing requirement for the race they are participating in.
Anyone not able to maintain the pace may be picked up and transported to the finish at any point along the course.
Yes, however, your costume cannot include a face mask. Anyone seen in violation of this will be removed from the course. If your costume is questionable or offensive to others, we reserve the right to either have you change into something more appropriate or remove you from the event.
Yes, additional restrictions may apply on an event-by-event basis. Please review the "Safety" information in the Runner Information page of the event you are interested in.
Headphones can be worn but are discouraged due to audio messages that are placed throughout the course to ensure your safety.
All runDisney races will be held rain or shine, except in the case of lightning. For the Walt Disney World® Lightning Policy, please see the Safety information of the Runners Information page of the event you are interested in.
If you complete a half marathon distance or longer race at both the Disneyland® Resort and Walt Disney World® Resort in the SAME calendar year, then you will receive an additional medal commemorating your achievement. For more details, visit the Coast to Coast Race Challenge page.
Members of the runDisney team are available via phone and email to answer your questions. Please allow at least 2 business days for us to return your email or phone call. Send email to firstname.lastname@example.org or call 407-939-iRun.
If you have contacted us right before or right after an event or during a holiday, please expect a delayed response time. The runDisney Team who answers your calls is the same team who is busy planning your magical event! During other times of the year, if you have not heard back from us and it has been over 2 business days, please feel free to call us again.